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Terms & Conditions

Just Vape LTD - Terms & Conditions

By visiting our website or buying any of our products or services you are agreeing to our terms and conditions in their entirety, as set out below. If you disagree with any part of these terms and conditions you should immediately leave our website.

“Provider” “Just Vape”, "JustVape.LTD", “Just Vape LTD” all refer to the parent company  Just Vape LTD registered at: Just Vape LTD, Unit 2, Greys Court, Warrington, Cheshire, WA1 4SH. “You”  “Your” “Customer” “User” “Buyer” all refer to our customer and/or user of our website. This includes anyone placing an order or query via the telephone or e-mail.

Data, information and general conditions

You should be fully aware that any data (including but not limited to product descriptions) on this website may not by fully up to date or currently accurate. We do attempt to maintain all information at an up to date reasonable level but you should not use any of the information as matter of fact or as reliable information. Any information or knowledge gathered from our website should not be used in anyway for medical purposes. If you have any doubts about the medical suitability of any of our products please seek advice immediately from a qualified person such as your local GP. Just Vape LTD cannot be held responsible at all for any medical issues that may arise from use of our products. Just Vape LTD have not carried out any medical research and therefore are not qualified to recommend a product’s medical suitability for an individual person[s] to use. Just Vape LTD are the re-seller of many products created outside our control and you take full responsibility for the use of our products regardless of the outcome. This does not impact your statutory rights. Product pictures may vary from actual product specifications

Product Safety and use

Just Vape LTD in no way advertise any of our products as a cure to smoking or a cure to addiction of nicotine. The Electronic cigarette delivers nicotine to a person via the e-liquid substance. Nicotine is classed as a poison and is addictive/harmful to your health. If you suffer from any sort of nicotine addiction or dependency you should consult your GP as an electronic cigarette or any of our other products are not cures or aids for your medical issues. As per previously mentioned in our terms and conditions you should consult a health professional before using any of our products. If you fail to do this you cannot hold Just Vape LTD responsible in any way for the outcome of using our products. All product use and consumption is done at the customers own risk as per the liability section of the terms and conditions.

Batteries & Chargers

Please note: While charging any battery purchased from us we strongly advise using a safe charging bag while charging batteries of any kind. DO NOT under any circumstances use a Rapid USB charger on a battery lower than 900Mah. You should never leave charging batteries unattended.

Limitation of Liability and indemnity

Just Vape LTD accept no liability and will not be responsible for any loss, claims, damage, injuries, expense or suffering incurred as a result of any product or services provided by us. Any compensation or refunds shall be at the discretion of Just Vape LTD and shall not exceed the value of the product provided. This disclaimer also applies to use of information supplied on our website and any information held in our back office systems.


The customer agrees that they shall defend, indemnify, save and hold Just Vape LTD harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fee’s asserted against Just Vape LTD, it’s agents, third parties, manufacturers, customers, directors and employees, that may arise or result from any product or service provided or performed or agreed to be performed or any product sold by customers, its agents, employees or assignee's. The customer agrees to defend, indemnify and hold harmless Just Vape LTD against liabilities arising out of [but not limited to; any injury or medical condition to person or persons/property caused by any products/services sold or otherwise distributed in connection with/directly by Just Vape LTD, any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.


Due to trademark and copyright restrictions any information on our website (including but not limited to product descriptions, photos and private videos) may not be re-used without our express written permission. This excludes any videos linked to on sharing sites such as Youtube. The complete website including but not limited to: website coding, pages, etc. are all protected by copyright and trademarks relatively. You agree that you will not re-transmit or share any items downloaded/obtained from our website without our express written permission. Just Vape LTD, Just Vape logo are trademarks of Just Vape LTD in England and Wales and/or other countries. All rights reserved. All other trademarks are the property of their respective owners.

Age Restriction

In order to purchase any of our products/services you must be aged 18 or over. Just Vape LTD reserve the right to request proof of age from any of our customers at any stage of an order. If we suspect you are not of the correct age we reserve the right to cancel your order with a full refund minus any administrative costs incurred preparing your order. Please note if you are under 18 years old you are breaking our terms of service and legal terms in placing an order.

Shipping and charges

Please note that we can take no liability for any items lost or damaged in the post. We also take no responsibility for the safety and safe arrival of any items/returns sent by you to ourselves. You will be responsible for obtaining proof of postage and making any claims against your postal provider. If you have any further queries please call or email us.

Return policy

Warranties on items such as atomisers and customisers are “dead on arrival”. Due to the nature of these items and the semi-disposable association we cannot offer a long warranty on these items. You must inform us within 3 working days if you have received a dead on arrival item so we can provide a replacement. Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken. We offer a 28 day replacement warranty on other items such as [but not limited to]: batteries, cases, chargers, etc. Please contact us via email only if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods. If you have ordered E-Liquid that is containing Added Flavour Boosters these are non-returnable under any circumstances due to security seals being broken and would be no longer tamper evident for the return.

We have a wide range of flavours available on our store to suit many tastes and preferences, drink flavours such as Cola, Strawberry Milkshake and Jungle Juice, various dessert flavours and many others to choose from. To select the best flavour for you we recommend you get started with smaller bottles to ensure these flavours will match your preference. We will not accept returns on the basis of you not liking a flavour.

We can not accept the return of any liquids, unless faulty. This is because the liquids are perishable. Also, we cannot subject any of our customers to the possibility of receiving liquids that have been tampered with.

** Please note we process returns once per week when received/approved. Please be patient as we endeavor to deal with all returned goods within 7 days.

Living document

We reserve the right to change the terms and conditions at any time. It is your responsibility to visit our terms and conditions page on a regular basis as a customer in order to agree with them. You also agree with our terms and conditions by the act of purchasing from us and this will form a formal legal contract with us. Our terms and conditions will be reviewed on a regular basis in accordance with local laws. If you feel these terms and conditions to be in any way unfair or bias you should NOT agree to them by making a purchase or using our website.

Our Rights

As a company selling goods and/or services we reserve the right to cancel an order or ban a customer at any point in time without reason. This is our right as a seller and should be honoured by our customers. From time to time we may make pricing errors on our website. Please note that we have no obligation to honour these prices in the same way a high-street store would have to. This applies regardless of your order and/or payment status. If payment has been taken and we decide not to honour the order a full refund will be provided.

Contacting Us

When contacting us we reserve the right that all e-mails may take up to 72 hours to be responded to at busy times.

Customer Alert
As of the 24th March 2019, all customers are required to create a new account. Our store has been fully rebuilt for better functionality. We apologize for any inconvenience.