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FAQ

Frequently Asked Questions

Yes, because of our age restricted products we require all customers to have a registered account, this will also speed up and enhance your shopping experience. We may at times investigate accounts that we believe to illegitimate

Just Vape LTD process all card payments using 3DSecure. We also accept PayPal and Bank Transfer is upon request.

All parcels that we dispatch are sent via Royal Mail Signed For. We offer a 1st and 2nd class option.

Each order we receive on a working day is processed up until 2pm. 1st Class postage is 1 - 2 business working days. 2nd Class postage is 2 - 3 business working days. Saturdays, Sundays and Bank Holidays are not working days.

Hardware, Coils and Batteries can be returned to us in an unopened and unused condition. E-Liquids are non-returnable under any circumstances, we will not accept a return on the basis of a customer disliking a flavour

We are open Monday to Friday 9am until 5pm, Saturdays 9am until 6pm and Sundays 12pm until 4pm.

An Extra Flavour Booster will boost your E-Liquid with a blast of extra flavour, this isn't something we recommend.